Shipping Policy

SHIPPING POLICY

Shipping Destinations

We currently ship to the following countries:

  • United States
  • Spain
  • Italy
  • Germany
  • France
  • United Kingdom
  • Netherlands

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

International Shipping and Customs

For European Union customers:

  • Orders shipped within the EU may be subject to local VAT
  • Customs duties and taxes are the responsibility of the recipient
  • Your order may be held at customs, which can delay delivery

For UK customers:

  • Post-Brexit, orders may be subject to customs duties and VAT
  • Additional charges are the responsibility of the recipient
  • Customs processing may add 3-7 days to delivery time

For US customers:

  • Domestic orders are not subject to customs fees
  • All applicable taxes are calculated at checkout

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using:

  • The tracking link provided in your shipping confirmation email
  • Your carrier's website directly
  • Your account on our website

Shipping Address

Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to change your shipping address, contact us immediately at [your contact email]. Once an order has shipped, we cannot modify the delivery address.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, and tracking information.

If you believe your package was stolen, please contact your local police department and file a report. Contact us at [your contact email] and we will work with you to resolve the issue.

Damaged Items During Shipping

If your order arrives damaged:

  1. Take photos of the damaged packaging and product
  2. Contact us within 48 hours at [your contact email]
  3. Provide your order number and photos
  4. We will arrange for a replacement or refund

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Multiple failed delivery attempts
  • Refusal of package

We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Shipping Restrictions

We currently do not ship to:

  • PO Boxes (depending on carrier restrictions)
  • Military APO/FPO addresses
  • Freight forwarders

Holidays and Peak Seasons

During holiday periods and peak shopping seasons, processing and delivery times may be longer than usual. We recommend placing orders early to ensure timely delivery.

Contact Us

For questions about shipping:

  • Email: [your contact email]
  • Response time: 24-48 hours

Compliance with European Consumer Rights

In accordance with EU Directive 2011/83/EU, we provide clear information about:

  • Delivery timeframes before purchase
  • Total costs including shipping
  • Your right to cancel within 14 days of receipt